This post tells you where to find the correct number, what to expect when you call, the documents to have ready, and other contact options if the line is busy. Use this guide whether you’re a patient or a clinician needing help with parts, warranty, or clinical questions.
Where to find the biohorizons phone number
Start with official sources. The BioHorizons website contact page lists corporate and technical support lines. Product manuals and implant packaging often include a customer or tech support number. Local sales reps and authorized distributors have direct lines for clinical and ordering questions. Note that customer service handles general account and order issues, technical support answers clinical or product questions, and distributor lines focus on ordering and logistics. If you search, confirm the number on the official BioHorizons site to avoid outdated listings.
What to expect when you call
Calling BioHorizons typically gets you help with warranty verification, implant part identification, ordering components, and technical troubleshooting. Clinical staff can answer questions about implant compatibility, surgical guidance, and prosthetic connections. Expect to be routed to different teams depending on your need—warranty, technical, or sales. Calls can require photos or x-rays for proper identification, and complex clinical questions may be escalated to a product specialist or local sales rep.
Key questions to ask when calling about implants
Have clear questions ready: “What is the warranty for this implant?” “Is this abutment compatible with my implant serial?” “Can you help identify this part from a photo?” “Who is the local rep or lab for my area?” Ask about lead times for replacement parts and recommended repair workflows. If you’re a clinician, also ask for surgical protocols or torque values. These focused questions speed resolution and ensure you get correct, actionable answers.
What documents and info to have ready before dialing
Collect these items before calling: patient name and date of placement, implant model and serial number, recent x-rays or intraoral photos, purchase receipts, and clinician contact info. Having the implant package or picture of the implant head helps identification. For warranty claims, keep proof of purchase and the original treatment date handy. Supplying clear documentation on first contact shortens hold times and reduces back-and-forth.
Alternative contact methods if the biohorizons phone number is busy
If the phone line is busy, try email support or BioHorizons’ online support portals and forms. Local distributors or sales reps can often respond faster on ordering and clinical issues. Authorized dental labs that work with BioHorizons may help identify parts. When sharing patient data, use secure portals or encrypted email to protect privacy and comply with HIPAA.
How Dental Care Solutions can help with BioHorizons implant issues
Dental Care Solutions in Bradenton, FL works with major implant brands, including BioHorizons, and can assist in identifying parts, contacting reps, and managing warranty or repair workflows. Our team can gather necessary documents, take diagnostic x-rays, and contact the correct BioHorizons line or rep on your behalf. We offer bilingual staff (English and Spanish) and flexible financing to make follow-up care easier.
Quick closing: next steps
Checklist: find implant info and photos; try the official biohorizons phone number near Bradenton, FL; use online support if needed; and contact Dental Care Solutions in Bradenton, FL for in-person help or follow-up. If you want help identifying a part or filing a warranty claim, call our Bradenton office to schedule an evaluation.